These Terms and Conditions govern your use of mata11 and form a binding agreement between you and us. By accessing or using our platform, you confirm that you have read, understood, and agreed to these terms. Our services are available only where local law permits. Please review this page carefully before proceeding.
We are committed to handling your information and account with responsibility and transparency. Below is an overview of our key practices under these terms.
We collect only the information necessary to operate your account and deliver our services. Your data is used strictly for the purposes stated in this agreement and our Privacy Policy.
We use cookies to maintain session continuity and improve your experience. You may adjust cookie preferences through your browser settings, though some features may be affected.
You are responsible for maintaining the confidentiality of your login credentials. Keep your password private and notify us immediately if you suspect unauthorised access to your account.
We retain account and transaction records as required to operate our services and meet applicable obligations. To request changes or raise concerns, contact our support team directly.
These Terms and Conditions apply to all users who access mata11, including those based in Indonesia. By using our platform, you agree to be bound by these terms and any updates we may publish. We reserve the right to modify these terms at any time; continued use of the platform following any change constitutes your acceptance of the revised terms. Our services are provided for lawful use only and are available only where local law permits. You are solely responsible for ensuring that your use of mata11 complies with the laws applicable in your jurisdiction. mata11 does not warrant uninterrupted or error-free access to its platform. We may suspend or terminate access to any account that we reasonably believe has violated these terms or applicable law. Disputes arising from your use of mata11 will be handled in accordance with the governing law applicable to this agreement. Nothing in these terms limits rights you may hold under mandatory consumer protection legislation in your jurisdiction. Transactions processed through supported local payment methods, including DANA, OVO, and GoPay, are subject to the respective terms of those payment providers in addition to ours. mata11 is not liable for delays or errors caused by third-party payment processors. These terms represent the entire agreement between you and mata11 regarding your use of the platform.
Transactions via DANA are subject to DANA's own terms and applicable Indonesian regulations.
OVO payments are processed under OVO's service agreement alongside our platform terms.
GoPay transactions fall under GoPay's terms; mata11 is not liable for third-party processing issues.
If you have questions about these Terms and Conditions, need to report a concern, or wish to request a change to your information, our support team is here to help.
Use the live chat feature on our platform for real-time assistance with any terms-related questions or account concerns.
Send a detailed message to our support email for non-urgent enquiries. We aim to respond as promptly as possible.
Visit our Help Centre for written guidance on your rights, account management, and how our policies apply to you.
These terms cover the rules and obligations governing your use of mata11, including account responsibilities, acceptable use, data handling practices, and how disputes are managed.
Yes. We may update these Terms and Conditions at any time. We will publish the revised version on this page, and your continued use of the platform after changes are posted constitutes acceptance of the updated terms.
You have the right to request access to the personal data we hold about you and to ask for corrections where information is inaccurate. Contact our support team to submit a data access or correction request.
If you wish to close your account, please contact our support team directly. We will guide you through the process and confirm any outstanding obligations before deactivation is completed.
Our services are available only where local law permits. It is your responsibility to confirm that using mata11 complies with the laws and regulations applicable in your specific location within Indonesia.
Contact our support team immediately via live chat or email if you suspect unauthorised access to your account. Keep your password private and do not share login credentials with anyone.