Your Privacy at mata11
At mata11 we take your personal information seriously. This policy explains what data we collect, how we use it, and the choices you have. Our services are available only where local law permits.
How We Handle Your Data
We follow clear principles across every stage of data handling, from collection through to deletion, so you always know where you stand.
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Data Collection & Use
We collect only the information needed to operate your account and deliver our services. Your data is used to process transactions, verify identity and improve your experience — not for unrelated purposes.
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Cookies & Tracking
We use cookies to keep your session active, remember your preferences and analyse site performance. You can manage cookie preferences through your browser settings at any time.
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Account Security
We apply technical measures to protect your information. Keep your password private and never share it with anyone. Contact us immediately if you suspect unauthorised access.
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Retention & Deletion
We keep your data only as long as necessary for the purposes described in this policy or as required by applicable law. You may request deletion of your account data by contacting our support team.
Policy Terms & Jurisdiction
This privacy policy governs the collection, processing and storage of personal data submitted through mata11 and applies to all users accessing our platform, including those in Indonesia. By using mata11 you agree to the practices described here. We may collect personal identifiers such as your name, email address and payment method details when you register, make a deposit or contact support. Payment methods available to Indonesian users include DANA, OVO and GoPay; transaction data associated with these methods is processed solely to complete your requested activity. We may share data with trusted third-party service providers who assist in delivering our platform, subject to confidentiality obligations. We do not sell your personal information to advertisers or unrelated third parties. Data transfers across borders are conducted in accordance with applicable privacy standards. If the laws of your jurisdiction provide specific rights — such as access, correction or objection — you may exercise those rights by contacting us through the channels listed in this policy. We update this policy when our practices change and will notify registered users of material changes. Continued use of mata11 after such notice constitutes acceptance. If any provision of this policy conflicts with local law, the locally required standard will apply. Our services are available only where local law permits.
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DANA
Transaction data tied to DANA payments is used only to process and verify your deposit or withdrawal request.
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OVO
OVO payment details are handled by our payment processor under strict confidentiality and used for no other purpose.
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GoPay
GoPay transaction records are retained only as long as required to complete your transaction and meet legal obligations.
Contact Us About Privacy
Have a question about your data or want to exercise your rights? Reach our privacy team through any of the channels below.
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Email Support
Send your privacy request or data inquiry to our support email. Include your registered account details so we can respond accurately and promptly.
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Live Chat
Use the live chat feature on mata11 to reach our support team in real time. Available during operating hours for account and privacy queries.
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Help Centre
Visit the mata11 help centre for answers to common privacy questions, guides on managing your data preferences and step-by-step deletion instructions.
Privacy Policy Questions
What personal data does mata11 collect?
We collect information you provide directly, such as your name, email address, date of birth and payment details, as well as usage data generated when you interact with our platform.
How can I access the personal data mata11 holds about me?
You can request a copy of your personal data by contacting our support team via email or live chat. We will respond within a reasonable timeframe in accordance with applicable law.
Can I ask mata11 to delete my data?
Yes. You may request deletion of your personal data by contacting our support team. We will action your request where we are not legally required to retain the information.
Does mata11 share my information with third parties?
We share data with trusted service providers who help operate our platform, under confidentiality agreements. We do not sell your personal data to third parties for marketing purposes.
How do I update my personal information?
Log in to your mata11 account to update basic profile details. For changes that require identity verification, please contact our support team for assistance.
Who should I contact if I have a privacy concern?
Please reach out to our support team via email or live chat with the details of your concern. We take all privacy matters seriously and will investigate and respond accordingly.