This page outlines the legal framework that governs your use of mata11. We are committed to transparent data practices, responsible account management, and clear communication about your rights. Our services are available only where local law permits. Please read these policies carefully before using the platform.
We take our legal obligations seriously and aim to give you clear, accessible information about how we collect, use, and protect your data across all interactions with mata11.
We collect only the information necessary to operate your account and improve your experience. Data is used in accordance with applicable law and our stated purposes.
Our site uses cookies to support functionality and analytics. You may adjust cookie preferences through your browser settings at any time.
We apply reasonable technical measures to protect your account. Keep your password private and notify us immediately if you suspect unauthorised access.
We retain your data only as long as necessary for the purposes described in our policy. To request data access, correction, or deletion, contact our support team directly.
This legal notice applies to all users who access mata11 through any device or connection, including those transacting via DANA, OVO, or GoPay. Our policies are designed to reflect applicable regulations in the jurisdictions where we operate, and your rights may vary depending on local law. We do not sell your personal data to third parties for their own marketing purposes, though we may share information with trusted service providers who assist in platform operations, subject to appropriate confidentiality agreements. By using mata11, you acknowledge that you have read and understood this notice. We reserve the right to update these policies periodically; continued use of the platform following any update constitutes acceptance of the revised terms. Users in Indonesia should be aware that digital services are subject to local regulatory frameworks, and mata11 operates in compliance with those requirements where applicable. If you have specific concerns about how your data is processed in relation to any payment method, including DANA, OVO, or GoPay transactions, please reach out to our support team. All services are available only where local law permits. We encourage you to review this page regularly to stay informed of any changes to our legal posture.
Payments and account activity linked to DANA are subject to the same data handling standards as all other transactions on mata11.
OVO-related transaction data is processed solely for account operation and fraud prevention purposes.
GoPay payment data is handled in accordance with our data use policy and applicable local regulations.
If you have questions about our legal policies, your rights, or how we handle your data, our support team is ready to assist you through the channels below.
Send your policy or data request to our support email. We aim to respond to all legal and data-related enquiries promptly.
Use the live chat feature on our platform to speak directly with a support agent about any policy concern or account question.
Visit our Help Center for written guides on data rights, account management, and how to submit a formal policy request.
We collect information you provide when creating an account and data generated through your use of the platform, such as transaction history and device information. We use this data to operate your account and maintain service quality.
Yes. You may request access to, correction of, or deletion of your personal data by contacting our support team. We will handle your request in accordance with applicable law.
We use cookies to keep the platform functional, remember your preferences, and understand how users navigate the site. You can manage or disable cookies through your browser settings, though some features may be affected.
You can reach our support team via email or live chat. For formal data requests or legal enquiries, please use the email channel and describe your concern clearly so we can direct it appropriately.
We may share data with trusted service providers who help us operate the platform, under confidentiality obligations. We do not sell your personal data to third parties for their own marketing use.
We update this page when our policies change and note the revision where appropriate. Continued use of mata11 after a policy update indicates your acceptance of the revised terms. We recommend checking this page periodically.